Communication and Relational Skills
Introduction
Supply chain management professionals implement tactical, operational and strategic goals every day. Often, communication of these strategies and goals is overlooked; however, communication is the key to successful implementation of an organization’s strategic goals.
The primary goal of this workshop is to develop your communication skills. Through readings, discussions, exercises and presentations you will advance your oral and written communications skills. In addition, participants develop their supply chain relationship building skills. The workshop includes detailed discussion on the strategic role of information sharing in supply chain management, along with strategies for coping with information overload. Participants will work in groups to prepare and deliver business proposals.
About this Workshop
This 3-day workshop focuses on relational skills in general and communication (spoken and written) skills in particular. This workshop is highly interactive. You will work in small and large groups to increase your communication skills. You will also prepare and deliver group presentations and write group reports. Fundamental concepts in teamwork and interpersonal communications are discussed. Topics and tools to be covered include brainstorming, 3W (who, what, when) charts, team roles, team rules and techniques of time management. The 5Cs (clear, concise, complete, compelling, creative) are criteria to evaluate spoken and written communication. Presentation tips, e.g. using steak, sizzle and style are covered. Participants will learn what to do, and what not to do for an effective presentation. Groups will prepare and rehearse presentations, and deliver their presentations to the entire class.
Workshop Objectives
Upon completion of this workshop you should be able to:
- Understand the importance of effective communication as a supply chain manager.
- Evaluate the strengths and weaknesses of current models of communication.
- Describe current methods of technical communication including formal documentation, email and oral presentations.
- Develop skills to effectively communicate within and outside the organization.
- Receive constructive feedback on current communication skills.
- Develop supply chain relationship building skills.
- Understand the difference between strategic and tactical information sharing.
- Explain the strategic role of information sharing in managing supply chains.
- Understand the causes and symptoms of information overload, and develop strategies for coping with information overload.
- Deliver a business proposal presentation before a professional audience.
Workshop Topics
- Introduction to Technical Communication
- Applying Technical Communication
- Oral Communication
- Oral Presentations
- Written Reports
- Relationship Building
- Information Sharing
- Controlling Information Overload
- Presenting Proposals
Review the complete list of Learning Objectives for this interactive workshop.
Learn about the program schedule, study options and fees.
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