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Strategic Supply Chain Management Leadership Program

Learning Objectives

Module 8 – Supply Chain Management for Services, Capital Goods and Major Projects (7 Sessions)

1. Services and Supply Chain Management

  1. Types and Characteristics of Services
    • To describe the unique characteristics of services

  2. Implications for SCM
    • Understand the similarities and differences in manufacturing and service sector supply chains.

  3. Customer Satisfaction
    • Describe the measuring of the performance of service supply chains, and the implications for management.

  4. Services Supply Chain Mapping
    • Outline the various steps in preparing a services supply chain map.

2. Retail and Wholesale

  1. Consumer Logistics
    • Explain the basics of consumer logistics.

  2. Retail Buying
    • Describe the characteristics of Retail Buying.

  3. Information Technology
    • Understand technologies used at the wholesale and retail level.

  4. Collaborative Planning, Forecasting and Replenishment
    • Outline the requirement for collaborative planning, forecasting and replenishment.
    • Describe the approach, success factors, and benefits of collaborative planning.

3. Services Strategy

  1. Demand and Capacity Management
    • Understand demand, capacity and yield management as they relate to services.

  2. Yield Management & Interrelationship of Demand and Capacity
    • Formulate a services strategy that includes demand, capacity and yield management.
    • Discuss how yield management interacts with demand and capacity management.

  3. Group Case: American Airlines

4. Capital Goods and Equipment

  1. Capital Goods/Equipment Defined
    • Distinguish Capital goods from normal operating goods.

  2. Acquisition
    • Describe the differences and similarities in the capital equipment acquisition process relative to normal operating goods.

  3. Leasing
    • Discuss the pros and cons of leasing.

  4. Used Equipment
    • Discuss the pros and cons of purchasing used capital goods.

  5. Basic Financial Analysis
    • Understand the basic capital equipment investment analysis.

5. Major Projects

  1. Project Management in SCM
    • Understand the similarities between supply chain management and project management.
    • Define project management and its importance to large projects.
    • Understand the process of project management for large projects, and the impact on the supply chain.

  2. Approaches
    • Identify the steps in defining and organizing a project.

  3. Construction Project Management
    • Discuss the practices of supply chain management in the building construction industry.

  4. Individual Case Report: BAE Automated Systems

6. Disposal and Sustainability

  1. Disposal and Asset Recovery
    • Describe the benefits of disposal/asset recovery programs.
    • Outline the general steps in disposal/recovery programs.
    • Identify issues related to disposal/recovery programs.

  2. Green Procurement and Green Supply Chain
    • Describe the benefits of a green procurement program and the steps involved in creating a green procurement project.
    • Outline a strategy to create a green supply chain.

  3. Reverse Logistics