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Strategic Supply Chain Management Leadership Program

Learning Objectives

Module 5 – Knowledge Management
(7 Sessions)

1. Introduction to Knowledge Management?

  1. What is Knowledge Management?
    • Understand the strategic importance of knowledge management in a global context.
    • Appreciate the breadth and depth of knowledge management, in terms of technologies, social networks, and content management.
    • Describe the knowledge management function.

  2. Drivers of Knowledge Management


  3. Obstacles to Knowledge Management
    • To explain the importance of and obstacles to KM.

  4. Approaches to Knowledge Management
    • Identify and determine the appropriate uses of the two primary approaches to knowledge management

2. Knowledge Management Process

  1. Knowledge Management Development Lifecycle
    • Understand the knowledge management system lifecycle.

  2. Capturing Knowledge
    • Appreciate the challenges of capturing tacit knowledge.
    • Consider a variety of methods for capturing knowledge.

  3. Knowledge Codification
    • Identify and describe methods of codification knowledge and challenges associated with doing so.

3. Information Technology and Knowledge Management

  1. Layers of the Knowledge Management System
    • Describe the seven layers of the Knowledge Management System.

  2. Data Mining;
    • Understand some of eh purposes of data mining.


  3. Group Technology Presentations
    • Describe in detail the features and uses of at least one specific knowledge management technology.

4. Information Security

  1. Ethical and Legal Issues in Knowledge Management
    • Understand the ethical and legal implications of using computers, information and knowledge management.

  2. Managing Information Resources and Information Security
    • To consider issues in management of the IS department.

  3. Information Security
    • To evaluate the security risks inherent in using computers and knowledge management technologies and develop strategies to mitigate those risks.

5. Information Quality, Sharing and Overload

  1. Information Quality
    • Understand the dimensions of information quality and determine ways to maximize information quality at your organization

  2. Information Sharing
    • To identify obstacles to information sharing and ways to overcome them.

  3. Information Overload
    • Assess the extent and impact of information overload and devise strategies to reduce it.

6. Knowledge Transfer and Knowledge Workers

  1. Knowledge Transfer
    • Explain the process of knowledge transfer.

  2. Knowledge Workers
    • Manage knowledge workers.

  3. Knowledge Management Implementation
    • Better understand knowledge management systems implementation.